Support & FAQ
Stuck on a level, missing a purchase, or found a bug? Check the answers below, or write to us — a real person reads every message.
My purchase didn't arrive
Make sure you are online, then open Shop and tap Restore purchases. If the item still doesn't show after a few minutes, email us with your App Store or Google Play order number and we'll sort it out.
How do I remove ads?
Open Shop and choose Remove Ads. It is a one‑time purchase that removes banner and interstitial ads forever. Rewarded videos stay optional. The Game never shows ads in the middle of a level.
What do the boosters do?
Candle suggests a move. Fishing Net draws in the cards you need. The Book lets you choose a topic. Olive Branch is a joker card. You earn boosters from daily gifts and events, or find more in the Shop.
Can I move my progress to a new phone?
Progress is saved on your device. Sign in with the same Google Play Games or Game Center account on both devices to carry it over. Purchases can always be restored from the Shop on the new device.
Does the game work offline?
Levels you have already downloaded play offline. Some card sets, the Shop and events need an internet connection.
How do I change ad consent (EEA / UK)?
Open Settings in the Game and tap Privacy options to change your choices at any time.